“Businesses today are often guilty of giving lip service to customer service says Flo Viau, Service Manager at Commence. Every business wants to provide quality service, but many believe this simply means answering the telephone when a customer calls and being as helpful as possible in assisting them. Unfortunately, this simply is not the case anymore. Customers have many different expectations and if they do not have a good experience in dealing with your firm, they may not be a customer for very long”.
Commence Corporation has taken a proactive approach to helping customers automate the process by which they interact with their customers. There is a myriad of stand-alone help desk and call center applications available in the software industry, but what differentiates Commence CRM is that the company has not only automated the internal processes for providing customer service but has fully integrated the customer service functions with their CRM system. What this means is that all authorized employees, i.e. sales, marketing, administrative and management are provided with immediate access to customer inquiries or tickets as well as the customers service history. This enables every employee with access to the information they need to deliver best in class customer service.
Commence CRM goes well beyond traditional offerings by providing automated services such as a built in Knowledgebase and a Frequently Asked Questions area, where customers can get answers to their inquiries 24/7 without needing to talk with or wait for a service representative to be available. In addition, an internet based customer portal provides customers with the option to enter a service ticket if they are unable to find the answer they are looking for. An automated response system provides them with the comfort of knowing that their inquiry has been received and that someone will be back in touch shortly. It’s this level of functionality that differentiates Commence CRM from competitive offerings.
About Commence Corporation
Commence provides both desktop and cloud based Customer Relationship Management software for small to mid-size businesses. The company also offers a set of best practices designed help business improve sales execution and customer service. Commence CRM is used by several thousand people around the world to streamline sales, marketing, customer service and project management. Customers that utilize Commence CRM have realized significant improvements in workforce productivity, positive customer engagements and a reduction in operational cost. For more information about Commence CRM, visit http://www.commence.com or call Commence Sales at 1- 877- COMMENCE.
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